Privacy policy
This policy explains how TAT Integrated Facility Management Services Pvt. Ltd. ("TaT Services", "we") handles personal data in TaT Connect: the operations console, the employee app and the driver app. TaT Connect is used to run employee transport for the companies we serve ("clients").
Who decides what data is used
For employee transport, your employer (our client) decides why employee data is used, and we process it on their behalf to run the service. For drivers and our own staff, TaT Services decides. If you are an employee, you can also contact your company's transport desk about your data.
What we collect
- Identity and contact: name, employee or driver code, mobile number, company and role.
- Transport details: shift, pickup and drop points you or your employer provide, trips, pickups, drops, no-shows, cancellations and the times they happened.
- Safety records: Travel PIN checks, escort checks, exceptions and the decisions taken on them. Travel PINs and Helpdesk codes are stored in protected form and are never shown in reports.
- Driver location: taken only from the driver's app, at the moment the driver records a trip action, while the app is open. We do not track drivers or employees in the background, and the employee app does not collect location.
- Messages: fixed-wording messages a driver sends to a passenger through the app.
- Sign-in and device: one-time codes sent by SMS for sign-in, and basic technical data needed to keep the apps working and secure.
Why we use it
To plan and run trips, confirm the right person boards, keep rides safe, handle exceptions, provide records and reports to your employer, provide support, and meet legal obligations. We do not sell personal data or use it for advertising.
Who we share it with
Your employer (for its own employees), the transport vendor and driver assigned to your trip (only what is needed for the trip; drivers never see employee phone numbers or home addresses), and service providers who host or deliver the service for us, such as cloud hosting and SMS delivery, under contract. We may disclose data where the law requires it.
How long we keep it
We keep trip and safety records for as long as needed to provide the service to your employer and to meet legal, audit and dispute requirements, and then delete or anonymise them. Sign-in codes expire within minutes.
How we protect it
Access is limited by role and company, sensitive actions are logged, and data is encrypted in transit. No system is perfectly secure, but we work to protect your data and will act promptly on any incident.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data, withdraw consent where it is the basis, and raise a grievance. Some requests may need to go through your employer, and some records may be kept where the law requires.
Contact and grievances
Grievance Officer: Mahesh PS, TAT Integrated Facility Management Services Pvt. Ltd., #25, 1st Floor, 100ft Ring Road, Hoskerehalli, Banashankari 3rd Stage, Bengaluru 560085. Email: ifm@tatservices.in.
Changes
We will post any changes on this page with a new date.